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FAQs
Where does your seafood come from?
We do not source our product from the Fulton Fish Market - we are DIRECT fish buyers! What this means to you is that we buy directly from the boat and fishing families who specialize in specific species. Over our more than 20 years we have aligned ourselves with the best in class for every species in the market & that is what makes us truly the best!
Is your fish wild & sustainable?
A big yes to both of these questions. We do buy farm raised fish, but only from farms that are raising the fish in 100% sustainable farming techniques. We have a vast selection of both wild and sustainable species. It would not be prudent of us to only carry wild fish and not support farming efforts to help manage wild fish stocks.
SHIPPING
What is the cost of Shipping?
We offer free shipping on orders over $70 after all coupons and discounts.
How do you package shipments?
Our packaging is not only environmental friendly, it's actually the best way you can ship any seafood items. CLICK HERE to learn more.
Do you ship to Alaska or Hawaii?
Yes we now ship to Alaska and Hawaii
Please see our Shipping Matrix for details
Do you ship internationally?
Yes
Shipping Insurance
Our Shipping Insurance provides hassle free coverage for your order, meaning that if your package is lost, stolen, damaged in shipment, etc - you are fully covered! For a small fee calculated at checkout, your shipping insurance will lighten your worries as your box makes its way to you!
Note: If the product is stolen, the claim needs to be accompanied by a police report.
Don't want to pay for Shipping Insurance? No problem!
To remove the insurance charge from your bill, simply click the toggle on the shipping page to deselect this option. Please note that without insurance, if your order is to be damaged or lost in transit, customers are entitled to a reshipment or store credit. We appreciate your consideration of this.
Deals
Can I use multiple discount codes on the same order?
You can use multiple discount codes on single item promotions for your order
MY DELIVERY
Do I need an account to place an order?
Yes, you'll need an account to checkout, it only takes a few seconds but it is well worth it. Once it is set up it allows you to track orders and when you return you can zoom through check out.
Can I modify my order after it is placed?
Absolutely as long as you contact us before 12 noon the next day. The fastest 2 ways to modify an order is to send an email to info@allfreshseafood.com or simply use the chat button with your order number that you would like to modify something.
How is my order packaged?
We use cutting edge thermal-insulated Styrofoam shipping coolers that are reusable and extremely durable to keep your precious cargo safe during transit. The coolers can be recycled and the gel packs can be used in the garden for fertilizer which is part of our green initiatives.
How do I track my order?
Upon shipping you will get an automated email with all of your details from UPS
What is your return policy?
Claims regarding products/boxes showing up damages need to be reported within 3 hours of arrival. Claims Regarding Fresh product need to be reported within 4 days of arrival. Claims Regarding Frozen product need to be reported within 2 weeks of arrival. We want to make sure you receive your goodies and make sure they get put away very fast so you can enjoy them at their peak of perfection, we are in this together! If you should have an issue please email info@allfreshseafood.com with a description and photo so our associates can help clear up the issue as fast as possible.